Project Manager / Scrum Master, PNI Digital Media, Austin, Texas

01/2015 – Present

Perform dual roles as Scrum Master and Project Manager on web-based SaaS application development; provide leadership to 15-member team of developers, QA Analysts, and UX/UI Designers. Manage client and upper management communication on project status, deliverables, timelines, and risks.

·               Develop strategic project plan detailing schedule, resource estimates, quality requirements and metrics, and organizational change management activities of deliverables to drive stakeholder expectations

·               Define project scope, goals, and deliverables to align with company objectives

·               Communicate project milestones and report on velocity, risks, road blocks, sprint burn-down and project release using status reports

·               Manage projects with frequent interruptions and shifting priorities without relinquishing product quality; and remove organization and team impediments

·               Facilitate agile meetings: Release Planning, Sprint Planning, Daily Standup, Retrospective, Internal Demos, and Backlog grooming

·               Facilitate releases, user acceptance testing, collate feedback, and discuss with Product Owner for backlog prioritization

·               Identify key performance indicators and make recommendations for continuous improvement in the PMO and to increase team velocity

·               Take ownership for incidents reported, resolve issues in a timely manner and when escalation is required, manage escalation through to resolution and close with business user

·               Mentor team members on Agile methods and best practices

Business Analyst / Product Manager, First LeaderSoft, Houston, Texas

03/2012 – 12/2014

Detail-oriented Scrum Master responsible for analyzing client needs, and coming up with technical solutions to business problems. Manage product development through the SDLC from initial request through implementation using agile/scrum methodology. Responsible for scoping the business requirements and developing custom or integrated technical solutions.

·               Worked closely with business users to identify gaps in requested functionality, offer innovative solutions, and develop alternative resolutions to resolve complex business problems

·               Facilitated requirements elicitation through interviewing, focus groups, observation, surveying, requirements workshops, and story boarding

·               Transformed complex processes and data into simple, detailed stories, requirements, and solutions

·               Served as Product Owner on ERP integration for Customer Service, Accounting, Human Resources, and Supply Chain (Materials Management & Warehousing) business organizations

·               Participated in story grooming to review documentation provided by other team members for consistency

·               Presented technical information to various audiences ranging from the client, to developer, to project manager, to executives

·               Served as quality assurance test lead by reviewing and providing feedback on QA test cases and test plans

·               Directed and coordinated test environments, testers, and developers during the Testing Life Cycle

·               Applied analytical and problem-solving skills to interpret and transform data models, use case diagrams, data needs into testing deliverables

·               Facilitated business user training sessions, and create user manuals documentation

·               Owned process end-users incident reporting, resolved issues in a timely manner, and managed escalation through to resolution and close with business user

Business Analyst, DBK Solutions, Houston, Texas

01/2010 – 03/2012

Provided contract consulting, analytical, and product management skills to interpret customer business needs and translate them into functional requirements. Served as conduit between developers and subject matter experts to establish the technical vision and evaluate business impact between usability and performance.

·               Oversaw requirements gathering using interviews, documents analysis, requirements workshops, surveys, site visits, business process descriptions for workflow upgrades, and led process-improvement focus groups as part of functional system design

·               Identified business and systems process improvement opportunities from big picture to detail level

·               Served as liaison between the company, customers, the development team, and any third-party regarding software functionality throughout the SDLC

·               Responsible for documenting functional, non-functional, performance, and process requirements for all web commerce including: e-commerce, marketing, purchase order management, tax, duty, tariff, and VAT

·               Developed website requirement specifications and business requirements to provide solutions addressing customer comments and issues

·               Delivered artifacts as needed: Business Requirements Document, Use Case Documents, Requirements Traceability Matrix, GUI mock-ups, UML Process Workflow diagrams, and Screen and Interface designs

·               Prepared test cases, test scripts and performed functional, acceptance, and regression testing

·               Conducted User Acceptance Testing and created technical manual for end user training

HR & Business Continuity Assistant, GlobalSantaFe, Houston, Texas

06/2005 – 09/2008

Served as subject matter expert between the technical team, business units, and senior leadership in the development and integration of Human Resources, Disaster Recovery, and Business Continuity software solutions. Assisted business analysts and developers with application development and design.

·               Effectively handled multiple tasks and managed workload based on project deadlines and priorities

·               Researched and documented existing business process

·               Participated in functional design of system implementation

·               Extensively utilized relational database management tools: Crystal Reports and Microsoft SQL Server to perform reporting for upper management data analysis

·               Prepared artifacts: Business Requirement Specifications, Work Flow Diagrams, and Use Case Documents

·               Developed technical manual documentation for end user system training

·               Engaged with multiple stakeholders across the company to ensure all processes and requirements were accurately captured

·               Performed testing on applications from an end user perspective to ensure requirements were incorporated into the design

Bachelor of Science, Texas A&M University, College Station, Texas

Graduated 2005

Scrum Certified-Certificate # 75165, Scrumstudy

Completed 2015

PMP, Project Management Institute

In Progress